Frequently asked questions
You can return your purchase for up to 14 days from the purchase date.
Products must be in the condition you received them.
We will provide you with a prepaid return label when you contact us to initiate the return. If the purchaser chooses to ship the item, he/she is responsible for the return shipping which must include a tracking number and insurance to ensure delivery. Please include your name and order number inside the package.
Once your return is received and inspected by our Customer Care Team (usually within 72 hours of receipt), `your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 14 day return policy, all returns will need to be received and processed by our warehouse within 14 days of purchase.
We want you to wear your Prolific timepiece with pride and peace of mind.
Internal movement mechanisms
Crown & stem
Have your defective timepiece repaired
Replace your timepiece with a timepiece of identical/equal value
Offer a full refund in the amount originally paid for the timepiece